What
happens once I submit my order?
When you place an order
at Trusted Online Dugs you will receive the lowest
prescription prices you can find on the Internet.
- A case manager will be assigned
to process your order. The case manager will contact
the physician you provided in the medical questionnaire
to request the medication you selected. It is imperative
that the physicians contact information is accurate
to avoid any delays in processing your order.
- Once we receive approval from your
physician, your medication will be filled and shipped
the same day to you overnight by our US licensed Pharmacy;
Direct Pharmacy, Inc.
Properly submitted orders will be processed
and ship within 24 hours.
Your order will be shipped to you via
FedEx. After placing your order you will be able to
track its process in real-time by logging onto the order
status page. When your order ships, the FedEx tracking
number will be E-mailed to you, enabling you to track
the progress of your order through the FedEx system.
We will notify you if there is a problem
with your order. If you do not hear from us, you may
assume that your order was properly submitted and is
being processed. You will receive a confirmation E-mail
when your medication is shipped.
|
|
What
is a default shipping address?
You may have specified more than
one shipping address in your account information. The
default shipping address is the address to which your
order will be shipped unless you select another shipping
address for this order. |
What
is a default credit card?
You may have specified more than
one credit card in your account information. The default
credit card is the card that will be charged with the
value of your order unless you select another credit
card to be charged for this order. |
Can
I have more than one billing address?
No. You cannot have more than
one billing address. But you can change your billing
address by editing it. |
Can
I have more than one shipping address?
Yes. You can specify as many shipping
addresses as you want.
If you live in the USA, the sales
tax levied on a customer depends on the tax jurisdiction
he comes under. For instance, if you purchase items
for use in the State of California, USA, you would be
charged California Sales Tax. If you live outside the
USA, the taxes you pay depend on the country you live
in. The tax zones are the various jurisdictions under
which you could fall. |
How
can I add a shipping address to my address list?
To add a shipping address, click
on Account Info. The details of your account are displayed.
Click on the Add New Shipping Address button to add
a new shipping address. |
Can
I delete an address from my address list?
No. You cannot delete any address
but you could change it by editing it. |
How
do I make changes to an address in my list?
To edit an address, click on Account
Info. The details of your account are displayed. Click
on the Edit button below the address that has to be
changed.
|
| |
| ^
Top of Page |
How
do I check the status of my order?
To check the status of an order,
click on the Order Status link. If you know your order
number and the type of transaction (orders, quotations
or return orders), enter it and click on the Submit
button. To view multiple orders, enter the purchase
order number if provided by you or select the display
type from the drop-down list and specify the desired
period. All the orders you have placed with us (both
through the web and through other means) are listed.
Click on the order number whose status you want to check.
The order details are displayed along with the tracking
numbers for the shipments made.
|
How
do I cancel an order?
A customer cannot cancel an order
once it’s been placed.
|
What
are the benefits of registration?
As a registered customer, you
become entitled to special discount schemes and promotional
pricing offers. These schemes would become available
to you not only on orders you place at our web store
but also to orders through other channels.
|
I
already have an account with you. Do I need to register
myself again on your web store?
No. If you already have an account
with us, contact our Customer Service; they will give
you your login name and password. You can login and
then change your password.
|
Can
I place an order without registering my account?
Before you place an order with
us, you must register with us. We understand how valuable
your time is and our registration has been designed
to take up not more than a few minutes of your time.
Once you have registered with us, you need not give
your address and credit card details on future visits
to our shop. This will save you the trouble of entering
this information on every purchase you make from us.
|
How
can I place an order without using my credit card?
There are other payment options
available at the Online Shop using which you can place
an order. Select the option most suitable to you in
the "Payment Method" area while creating an order. For
example if you wish to pay by Check, select this option
to create the order. You may send your check to our
address by quoting your order number. If you need any
further assistance, please contact our Customer Service
Department.
|
What
should I do if I forget my password?
If you are a registered user
and have forgotten your password, go to the Login page
and simply type in your Login Name or your default E-mail
address under "I am a registered user but forgot my
password" and click on submit. We will send your password
to your default E-mail address.
|
| |
| ^
Top of Page |
Pricing
And Discount
The price for each and every
item on our online store has been carefully decided
to make sure that you get the best deal in town. We
also offer huge discounts on almost all the listed items
for both guest users and registered customers. Of course,
to get a better discounted price you must be a registered
customer.
|
Payment
Options
There are various payment options
available at the Online Shop such as Credit Card, Check
etc. using which you can place an order. Select the
option most suitable to you in the "Payment Method"
area while creating an order. For example if you wish
to pay by Check, select this option to create the order.
You can send us the payment to our address. Please make
sure to quote the correct order number when sending
your payment. If you need any further assistance, please
contact our Customer Service Department.
|
Tracking
your order
Click on the Order Status link
provided in the Services menu. If you know your order
number and the type of transaction (orders, quotations
or return orders), enter it and click on the Submit
button. To view multiple orders, enter the purchase
order number if provided by you or select the display
type from the drop-down list and specify the desired
period. All the orders you have placed with us (both
through the web and through other means) are listed.
Click on the order number whose status you want to check.
The order details are displayed along with the tracking
numbers for the shipments made. To track the shipment,
you must go to the web site of the shipping carrier.
|
Refunds
We do not offer refunds on any order placed on our site.
Federal Law does not allow refunds on drugs.
|
| |
